Customers may inspect the product to assess suitability. However, use beyond basic inspection may result in a deduction for diminished value in the event of a return, in accordance with the Consumer Rights Act A full refund is available only where a product is confirmed to be faulty, not as described, or not fit for purpose, in accordance with the Consumer Rights Act 2015. A product is not considered faulty due to normal variations in performance, including but not limited to flame height, flame intensity, burn duration, or heat output, where such variations are stated in the product description or instructions. Where a product has been used beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right to apply a deduction for diminished value in any refund, as permitted under Section 34 and Section 35 of the Consumer Rights Act 2015. Where a return is not due to a confirmed manufacturing fault, the customer is responsible for return shipping costs.