Statute

Regulations of the BIOfireplacesGMT - Producer Online Store

Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully, since any use of this website constitutes your acceptance of the Terms and Conditions set out herein. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

Information about us and how to contact us

Company: BYSIL LTD

Address: Newton House, Northampton, Science Park I Kings Park Road, Northampton NN3 6LG

Company No.: 16540160

Contact with us: shop@biofireplacesgmt.co.uk

Glossary of terms

Seller – BYSIL Ltd., Newton House Northampton, Science Park, I Kings Park Road, Northampton NN3 6LG
Shop – a website belonging to the Seller, available under the domain www.biofireplacesgmt.co.uk
Buyer – any entity placing an Order in the Store (Consumer or a person who does not have the status of a Consumer).
Consumer – a natural person making a legal transaction with the Seller (sales contract via the Store) not directly related to its business or professional activity.
Regulations – these regulations.
Registration – a one-time activity consisting in setting up an account by the Buyer, made using the administration panel provided by the Seller on the Store’s website.
Goods – a movable item available for sale in the Store.
Order – the Buyer’s declaration of intent aimed at concluding a remote sale of Goods via the Store, specifying at least the type and number of Goods.
Newsletter – an electronic form of a newsletter sent via e-mail to Buyers and other users of the Store.

General provisions

The Regulations define the rules for concluding and performing the contract for the sale of Goods in the Store and the rules for using the Store.
In order to conclude a sales contract and use the Store, it is necessary to have devices that allow access to the Internet, e-mail and an Internet resource browser that allows you to view websites.
The subject of the sale are the Goods presented by the Store at the time of placing the Order.
All Goods presented on the Store’s website are brand new and free from defects.
The prices presented on the Store’s website are given in GBP and include VAT.
Information about the availability and expected date of delivery are shown on the cards of individual Goods.
The Seller sells via the Store in United Kingdom. We only sell and ship Goods within the United Kingdom.
The Seller has the right to change the price of the Goods, introduce and withdraw Goods, grant discounts on individual Goods and carry out and cancel promotions in the Store. However, this does not limit in any way the rights acquired by the Buyers; i.e. the changes do not apply to Orders that have been placed.
In order to fully use all the possibilities of the Store (including, among others, obtaining discounts), the Buyer may register. Registration takes place by completing and accepting the registration form. Registration is one-time and is not necessary to place Orders in the Store. Subsequent Orders are carried out on the basis of the Buyer’s login to the Store’s website.
It is forbidden for people using the Store (including Buyers) to post unlawful content in it (e.g. in opinions about the Goods).
The costs resulting from the use of the Internet by the Buyer depend on the price list of the telecommunications operator or Internet access service provider used by the Buyer and are charged to him personally.
The Seller may communicate with the Buyer, and the Buyer with the Seller via e-mail (shop@biofireplacesgmt.co.uk), contact form (https://biofireplacesgmt.co.uk/en_GB/contact), by phone (0800 999 1896) and in writing by letter to the Seller’s address.
All electronic correspondence sent by the Seller is subject to anti-virus protection and is directed only to a specific Buyer.
The information posted in the Store does not constitute a commercial offer within the meaning of the Civil Code, but is an invitation to submit offers. By completing the interactive Order form or placing an Order in any other way, the Buyer submits an offer to purchase a specific Good. The Buyer’s offer is binding at the time of placing the Order.

Placing Orders

The Seller makes it possible to place Orders via the Store by completing the interactive Order form (by adding the selected Goods via the “Buy Now” icon and performing further technical activities based on the messages and information displayed on the website until the “Place an order with the obligation to pay” button is clicked).
After placing an Order through the Store’s website, the Buyer receives:
- an e-mail containing all relevant terms and conditions of the Order,
- within 3 business days of the Seller receiving confirmation of placing the Order – information via e-mail or telephone, containing all the relevant terms and conditions of the sales contract, confirming acceptance of the Order for execution and conclusion of the contract for the sale of Goods,
- within 3 business days, an e-mail confirming that the Seller has sent the ordered Goods.
Cancellation or modification of the Order is possible by the Buyer until the Seller sends an e-mail confirming the fact of sending the placed Order, or in the case of personal collection – until receipt. For this purpose, please contact the Seller as soon as possible. This does not in any way affect the Consumer’s rights to withdraw from the contract within 14 days of receiving the Goods.
The seller provides the following payment methods:
by transfer to the Seller’s bank account with the number: GB98 TRWI 2314 7083 5304 72,
via the STRIPE electronic payment system (settlements of transactions by credit card and e-transfer are carried out via Stripe),
via the PAYPAL electronic payment system(settlements of transactions by credit card and e-transfer are carried out via PAYPAL.com).
The Buyer making the payment via the electronic payment system should pay for the Goods together with the delivery costs within 10 working days of receiving the information specified in accordance with § 3 section 3 point 2 of the Regulations. After this date, the Seller’s offer is not binding.
Information on delivery costs is displayed in the Order placement procedure (in an interactive form). Delivery costs are added to the price of the Goods and are borne by the Buyer. Details regarding the delivery of the Goods can be found in the “Delivery costs” tab. For orders over GBP 100 net, the delivery cost is borne by the Seller.

Order Execution

The condition for the execution of the Order placed by the Buyer is providing true personal and contact details when completing the interactive form (enabling verification and confirmation of acceptance of the Order for execution).
If the Buyer is a Consumer, the Seller issues the Goods to the Buyer no later than thirty days from the date of conclusion of the contract, unless the contract provides otherwise.
The Seller delivers the Goods in United Kingdom via: UPS courier service.
In the event of incorrect or insufficient completion of the interactive form, the Seller will make every effort to contact the Buyer to confirm the submission of the Order. If the Order cannot be confirmed within 5 (five) days due to the inability to contact the Buyer, the Seller’s offer is not binding.
The Order execution procedure is launched after confirming the acceptance of the Order for execution; in the case of Orders paid via the electronic payment system – this takes place not earlier than after the payment of the price has been credited to the Seller’s account.
Execution of orders placed on working days after 13:00 and on Saturdays, Sundays and holidays begins on the next working day.
The goods are delivered to the Buyer in the United Kingdom usually within 2 to 3 days from the start of the execution of the Order (maximum within 7 working days). In the event of a longer time for the execution of the Order, the Buyer is immediately informed about it – at the same time the Seller indicates a new date for the execution of the Order. Detailed information is included in the “Order fulfillment time” tab.
The proof of purchase is a VAT invoice, which the Buyer receives together with the Goods, via e-mail to the e-mail address provided in the order
The Seller carries out the delivery of the Goods abroad only through a courier company. The Buyer is obliged to cover the costs of such delivery, the amount of which is agreed individually with the Seller.
The place of performance by the Seller is the place of receipt of the Goods indicated by the Buyer in the Order placement procedure (delivery address).
When collecting the parcel delivered by the courier, the Buyer is obliged to examine it. In the event of damage to the shipment, the Seller recommends drawing up a damage report in the presence of the courier and immediately informing the Seller about it. Failure to draw up a damage report is not tantamount to the expiry of the Consumer’s right to file a complaint regarding damage caused during the shipment; however, the protocol is helpful in the complaint procedure. The lack of a shipping damage report may make it difficult for the Consumer to pursue any claims against the Seller and to determine the person responsible for the damage to the package. Complaints regarding damage caused during the shipment submitted by Buyers who are not Consumers, without the attached damage report, will not be considered.

Warranty and guarantee

The Seller is liable to the Buyer for physical or legal defects of the purchased Goods (warranty).
Under the warranty, the Buyer has the right to submit a complaint about the purchased Goods.
Before submitting a complaint, it is recommended to contact the Seller via e-mail or telephone – this will help in more efficient handling of the complaint.
When submitting a complaint, the Seller recommends providing the Buyer’s contact details, the Order number, a detailed description of the reasons for the complaint and requests to the Seller, as well as attaching the sales document or its photocopy. Complaints submitted by the Buyer who is not a Consumer, without the sales document attached, will not be considered.
If it is necessary to supplement any deficiencies in the complaint – the Seller shall immediately contact the Buyer in the manner indicated in § 2 section 4 of the Regulations.
The Buyer who exercises the rights under the warranty is obliged to deliver the defective item to the Seller’s registered office.
Complaints under the warranty are considered in accordance with the
In the complaint procedure, the Seller does not provide for the possibility of out-of-court settlement of the dispute.
The Buyer may exercise the rights under the warranty for physical defects of items regardless of the rights arising from the warranty.
The Buyer’s rights under the warranty do not limit the Buyer’s rights under the guarantee provided by the guarantor – on the terms set out in the guarantee document, if such a document is attached to the Goods.
The method of guarantee implementation is defined by the guarantor in the guarantee document. The warranty period is two years from the date of delivery of the Goods to the Buyer, (reporting within 14 days of discovering the defect) unless the warranty document states otherwise.
A complaint may be submitted in writing to the following address: BYSIL Ltd., Newton House Northampton, Science Park I Kings Park Road, Northampton NN3 6LG preferably with the note “COMPLAINT – online store”.
The deadline for filing a complaint about the delivery is 25 days

Withdrawal from the contract

The Consumer may withdraw from the contract for the sale of Goods purchased from the Seller without giving a reason by submitting a relevant statement within fourteen days from the date of delivery of the Goods (i.e. from the date of taking possession of the item by the Consumer or a third party indicated by him other than the carrier). To meet this deadline, it is enough to send a statement before its expiry.
The right to withdraw from a distance contract is not entitled to the Consumer in relation to contracts:

- in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;
- in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
- in which the subject of the service are items which, due to their nature, are inseparably connected with other items after delivery.

In the event of withdrawal from the contract, the Consumer is obliged to return the Goods immediately, but not later than 14 days from the date on which he withdrew from the contract.
The consumer is responsible for the decrease in the value of the Goods as a result of using them in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
In the event of withdrawal from the contract, the Seller returns all payments received from the Consumer, including the costs of delivering the Goods to the Consumer (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller), immediately, and in any case not later than 14 days from the date on which the Seller was informed about the Consumer’s exercise of the right to withdraw from the contract.
The refund is made using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer expressly agreed to a different solution.
The buyer who does not have the status of a consumer has no right to withdraw from the contract within fourteen days. In relation to such Buyers, the rules and deadlines for withdrawing from the contract are regulated by the provisions of the Civil Code.
The Seller may withhold the return of payment until receipt of the Goods or until the Seller has been provided with proof of its return, depending on which event occurs first.
The Consumer bears the direct costs of returning the Goods – in accordance with the carrier’s price list, by means of which the Consumer delivers the returned Goods to the Seller, i.e. the Consumer sends the Goods back to the Seller at his own expense, which is not refundable.

Protection of personal data and privacy

By completing the Registration form/interactive Order form/providing data over the phone, the Buyer declares that the data provided is consistent with the facts.
Detailed information on the protection of personal data and the privacy policy is regulated by a separate document – the Privacy Policy defining the rules for the processing of personal data obtained via the online store uk – the full text of which is available on the Seller’s website.
By completing the above forms or by providing data by phone, the Buyer agrees to the processing of the provided data for the purpose of processing and handling the Order by the Seller, who is also the data controller.
Personal data contained in the Seller’s database are not transferred to entities not participating in the execution of the Order.
The Buyer has the right to inspect their personal data, the possibility of correcting and deleting them. The Seller provides each Buyer with the right to control the processing of data.
Providing personal data is voluntary, however, the lack of consent to the processing of personal data makes it impossible to complete the Buyer’s order.
By subscribing to the “Newsletter” in the Store, the Buyer agrees to the use of the e-mail address provided by the Buyer to inform him about the Seller’s offer, i.e. news and promotions.
The e-mail addresses of Buyers who have registered in the “Newsletter” are used only to send information about the Seller’s offer. These addresses are not passed on to third parties.
The Buyer has the right to unsubscribe from the “Newsletter” at any time.
Cookies are used on the Store’s website. They are used to ensure maximum convenience for all users (including Buyers) when using the Store (remembering preferences and settings on the website, collecting anonymous data for advertising and statistical purposes). Using the Store without changing the browser settings for cookies means that they will be placed on the end device (e.g. computer) of each user. If the user does not agree to the use of cookies, he should change the settings of his browser. More information about cookies can be found here.

Final Provisions

In matters not covered by the Regulations, the provisions of generally applicable law shall apply.
The Regulations do not exclude or limit any rights of the Consumer, which he is entitled to under the mandatory provisions of law. In the event of a conflict between the provisions of the Regulations and the mandatory provisions of law granting Consumers rights, these provisions shall prevail.
The Regulations are available to all Buyers in an electronic version on the Store’s website (“Terms & Conditions” tab).
The content of the concluded contract is recorded, secured and made available to the Buyer by:
making the Regulations available on the terms set out in § 8 of the Regulations,
sending an e-mail to the Buyer.

Right to cancel (distance contracts)

In accordance with Regulation 29 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to cancel a distance contract within 14 days without giving any reason. The cancellation period expires 14 days from the day on which the consumer, or a third party indicated by the consumer, acquires physical possession of the goods.

To exercise the right to cancel, the consumer must inform us of their decision to cancel the contract by a clear statement (e.g. by email or post) before the cancellation period has expired.

Handling of goods and liability for diminished value

Under Regulation 34(9) of the Consumer Contracts Regulations, the consumer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, as would be allowed in a physical retail environment.

Use of a product in a manner that goes beyond basic inspection — including, but not limited to, operating a fuel-burning appliance — may be considered handling beyond what is necessary and may result in a deduction from the refund.

Deductions from refunds

In accordance with Regulation 34(9), where goods have been used and their value has been reduced as a result, we reserve the right to deduct an amount from the refund that reflects the loss in value.

In the case of used bioethanol fireplaces, returned items may require refurbishment by the manufacturer before they can be resold. The cost of refurbishment, including transport and reconditioning, represents the loss in value and may be deducted from the refund, up to the full purchase price where applicable.

Refund timing and method

In accordance with Regulation 34(5), refunds will be made without undue delay and no later than 14 days after we are informed of the consumer’s decision to cancel.

In accordance with Regulation 34(6), we may withhold the refund until we have received the goods back or the consumer has supplied evidence of having sent the goods back, whichever occurs first.

Refunds will be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise.

Return of goods

Under Regulation 35, consumers must send back the goods without undue delay and in any event not later than 14 days from the day on which they communicate their cancellation to us.

Unless otherwise stated, the consumer is responsible for the direct cost of returning the goods, in accordance with Regulation 34(5).

Non-faulty goods

Where goods are as described, fit for purpose and of satisfactory quality, and no fault is present, the consumer’s statutory rights are limited to those provided under the Consumer Contracts Regulations and do not include a right to a full refund for goods that have been used beyond permitted inspection.